Effective Date: 1/1/2025

 

PINK MINT (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit or make a purchase from www.pinkmint.com.au (the “Website”).

 

Personal Information We Collect

We may collect the following types of personal information:

• Full name
• Billing and shipping address
• Email address
• Telephone number
• Payment details (processed securely by third-party providers)
• Order history and transaction details
• IP address and device information
• Browsing behaviour and website usage data
• Marketing preferences

We collect personal information when you:

• Make a purchase
• Create an account
• Subscribe to marketing communications
• Contact us
• Interact with our Website

 

How We Collect Information

We collect personal information:

• Directly from you when you provide it
• Automatically via cookies and analytics technologies
• From third-party platforms such as Shopify, payment processors, and marketing providers

We only collect personal information that is reasonably necessary for our business activities.

 

Purpose of Collection

We use your personal information to:

• Process and fulfil orders
• Provide customer support
• Send order confirmations and updates
• Improve our products and website
• Conduct marketing activities (where consent has been given)
• Prevent fraud and ensure website security
• Comply with legal obligations

We do not sell your personal information.

 

Cookies and Analytics

We use cookies and similar technologies to:

• Operate and improve the Website
• Understand user behaviour
• Personalise content and advertising

You may disable cookies in your browser settings. However, some Website features may not function properly if cookies are disabled.

 

Disclosure to Third Parties

We may disclose your personal information to trusted third-party service providers, including:

• Shopify (ecommerce platform)
• Payment providers (e.g., Stripe, PayPal, Afterpay)
• Shipping and logistics providers
• Email marketing platforms
• Analytics and advertising providers

We only disclose personal information where reasonably necessary for business operations

 

Overseas Disclosure

Some of our third-party service providers may store or process personal information outside Australia, including in the United States, Europe, New Zealand, or other jurisdictions.Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle the information in accordance with Australian privacy standards.

 

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.However, no method of electronic transmission or storage is completely secure. While we take appropriate safeguards, we cannot guarantee absolute security.

 

Direct Marketing

We may send marketing communications where you have opted in or where otherwise permitted by law.You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

 

Access and Correction

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information

Requests may be made by contacting us using the details below. We may require identity verification before processing requests.

 

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Policy or as required by law.

 

Complaints

If you believe we have breached the Australian Privacy Principles, you may submit a written complaint to:Email: hello@pinkmint.com.auWe will acknowledge your complaint within 7 days and aim to resolve it within 30 days.If you are not satisfied with our response, you may contact:Office of the Australian Information Commissioner (OAIC)Website: www.oaic.gov.au

 

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our Website with a revised effective date.

 

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

PINK MINT

Email: hello@pinkmint.com.au

Website: www.pinkmint.com.au