1. How to burn my candle for the first time?
When lighting your candle for the first time, allow it to burn for 3 to 4 hours. Let the wax to liquefy or to melt from edge to edge of the candle jar so this will prevent wax from 'tunneling' (when only a small part of wax around the wick melts and creates a tunnel in the middle of your candle).

2. What is our advice for use?
  • Before lighting up a candle each time, trim 0.5 cm of the wick using a wick trimmer. This practice prolongs the life of your candle and ensures a clean burn every time. 
  • Keep the lighted candle away from paper, books, clothing, curtains, ceiling fans, drafts, vents, electronics, or any flammable objects.
  • NEVER LEAVE A BURNING CANDLE UNATTENDED. Before leaving a room, or going to bed, make sure to extinguish all candles carefully. 
  • Extinguish the candle when the remaining wax level inside the container drops to 0.5 cms. 
  • Do not burn the candle for more than 4 hours. 

3. Why is there a white coating on my candle?
A light white coating appearing on the surface of your candle is natural, so there's nothing to worry about. This is called ‘frosting’ and it happens in vegetable wax, as the melted wax recrystallizes and try to return to its original form. When you see this, you can rest assured that your candle is made of 100% authentic natural soy wax. Certain types of soy wax have additives in them that prevent the formation of frost, but if the soy is 100% natural, frosting is inevitable. Frosting does not affect the performance of your candle and is something that you shouldn’t stress over.

4. Why Are My Candle Tops Bumpy After Burning?
If you notice that your candle top is bumpy, know that it's an innate characteristic of soy wax. Bumpy surfaces are caused by an inconsistent rate of cooling, and as this is out of your control, accept it as a natural part of your candle. It's very much possible that sometimes the candle top will become rough after burning, and other times it might be smooth and even. None of this has any impact on your candle's performance, so enjoy the beauty and the fragrance of your candle worry-free.

5. How to avoid smoke and soot while burning a candle?
If you notice black smoke and soot while burning a candle, it could be due to incomplete combustion. This usually occurs when the wick of the candle is too long.

Here are some tips to avoid black soot:

  • Trim the candle wick before lighting it 
  • Keep the candle away from vents, drafts, open windows, or any windy areas 
  • Once you are done burning the candle for the day, re-center the wick to ensure it stays exactly in the middle of the container

And in case you're reading this after a black layer has already formed around the candle jar, fear not; usually a quick wipe with a soapy damp cotton cloth gets rid of it.